Return and Refund Policy

Return & Refund Policy

At Lovely Flowers 木子宁花艺, we are committed to providing high-quality floral arrangements and a smooth customer experience. Due to the nature of our products, please review our return and refund terms below.

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1. Cancellations

Cancellations made at least 72 hours (3 days) before the scheduled delivery date are eligible for a refund, subject to a small administrative fee to cover processing and transaction costs.

Cancellations made within 72 hours of the scheduled delivery are strictly non-refundable, as floral materials would have been prepared or sourced.

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2. Quality Concerns & Non-Delivery

We do not accept returns of fresh or preserved floral products.

If your order arrives in unsatisfactory condition or differs significantly from what was agreed, please contact us within 24 hours of delivery and provide clear photos and order details.

After evaluation, we may offer a replacement arrangement or a partial/full refund, depending on the situation.

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3. Completed Deliveries

Once the order is successfully delivered and acknowledged by the recipient, no refund will be provided, unless a verified quality issue is reported within 24 hours.

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4. Substitution Policy

In cases where specific flowers or materials are unavailable, we reserve the right to substitute them with items of equal or greater value, while maintaining the intended design and aesthetic.

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5. Refund Processing

Approved refunds will be processed within 7–14 working days via the original payment method (e.g., PayNow or bank transfer).

(PayPal refunds will be supported once PayPal becomes available.)

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6. Peak Periods

During peak seasons such as Valentine’s Day, Mother’s Day, or Lunar New Year, stricter cancellation and refund conditions may apply. These include extended lead times or no-refund policies regardless of the cancellation window.

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